Why do my export snapshots appear stuck?

Problem: When exporting a snapshot, the export appears to not complete, or is stuck before the export finishes.

Solution:

• With on-premise versions of LabelStudio, this issue often happens due to the RQ Workers being either:

  • overloaded with other jobs
  • setup incorrectly in your on-premise deployment

  To inspect this issue you should open /django-rq page and see number of workers in Workers column:

  

  If you see 0, it’s definitely a problem with your rq worker setup, you have to connect with your devops team and check what rqworker containers are running.

  • Try restarting your RQ Workers to see if that resolves the issue.

•  

  Also you can go inside of Failed jobs and check the error message in the each job, it will provide debug information to solve the issue.

Outcome: After restarting the RQ Workers, attempt the export again. If the export continues to hang prior to completion, reach out to the Support team for further troubleshooting.