Understanding member status
When you invite someone to your organization, they pass through two states before they can work in Label Studio:
- Not activated — the invitation hasn't been accepted yet. The person hasn't logged in or set a password. Members in this state don't count toward your seat limit.
- Pending — the person has accepted the invitation and can log in, but hasn't been assigned a role yet. The user will see a will see a "Your account isn't active yet" message and cannot access any projects until a role is assigned.
If a member is stuck on "Not activated"
- Confirm they received the invitation email — ask them to check spam, or whether their email provider is blocking mail from hello@humansignal.com.
- Reset and resend the invite link: go to Organization > Members > Invite Members > Invite link > Reset, then share the new link directly rather than relying only on email.
- Have them open the link in an incognito/private browser window to avoid cached sign-up state from a previous attempt.
- If they still can't sign up — for example, an "Incorrect email & password" error, or "user with this email already exists" — contact Support with the person's email address. This sometimes needs a manual account-state fix on our end.
If a member is stuck on "Pending"
As an Admin or Owner, assign the member a role from the Members page. If the role assignment doesn't take effect, the most common cause is that your organization's seat limit has been reached — assigning a role (not just sending the invite) is what counts against your seat count. Check your seat usage from Organization > Usage & License. If you're at your limit, either deactivate a member you no longer need or add seats before assigning the new member's role.
If a member does not appear on the Members page after inviting
If a member was previously invited to the organization and later Deactivated, they will not appear on the Members page if the Deactivated role is not selected in the Roles filter. By default, this role is not included in the filters.
Deactivated users also cannot have their role set via invitation email and will see a "Your account isn't active yet" message after logging in or accessing the email verification link. An Admin or Owner must assign the member a role from the Members page to activate the member's account.