Our team is determined to help you resolve any issue you're running into! Currently, our team is available to assist you during the following hours:
- Monday to Friday: 8:00 AM - 12:00 AM (UTC)
Please note that these hours are based on Coordinated Universal Time (UTC). If you are located in a different time zone, make sure to adjust accordingly to ensure you contact us during our operational hours.
Response times are heavily influenced by the priority of your issue. When a ticket is opened, the Severity field that appears on the ticket form can be used to convey how much of an impact an issue has on your team. That field directly impacts the priority of the ticket, which is reviewed by the HumanSignal Support team and is used to make sure we get a response to your question as quickly as possible.
Feedback and Suggestions
We value your feedback and are continuously working to improve our support services. If you have any suggestions, comments, or feedback on how we can better assist you, please feel free to reach out to us and let us know! Your input is essential in helping us enhance our support experience.