Summary
This article provides troubleshooting steps for handling issues with reset-password links in Label Studio. If users are unable to reset their passwords due to broken links, missing emails, or other issues, follow these steps to resolve the problem. This guide ensures users can regain access to their accounts efficiently.
Troubleshooting steps
Check Email Configuration:
Verify that the email address used for sending reset links is not blocked or marked as spam.
Verify the Reset Link:
Ensure the reset link is correctly formatted and complete. The link should look similar to: https://your-label-studio-instance/password-reset/uidb64/token/.
If the link is broken or incomplete, request a new password reset link.
Check for Email Delivery Issues:
Confirm that the reset email was received. If not, check the spam or junk folder.
If using Outlook 365, ensure that the email is not blocked by security settings. Refer to the Outlook troubleshooting guide.
Check for Known Issues:
Review any known issues related to password resets on the Label Studio GitHub Issues page.