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Workarounds for Common User Invitation Problems

Tyler Conlee
Updated

Summary

This article provides solutions for common issues encountered when inviting users to Label Studio. It covers problems such as invite links not working, users not receiving password reset emails, and account access issues. Follow the troubleshooting steps to resolve these problems and ensure a smooth user invitation process.

Troubleshooting Steps

Problem: Invite Link Not Working

Description: Users report that the invite link does not work, and they cannot access their accounts.

Solution:

  1. Check Invite Link Validity:

    • Ensure the invite link has not expired. If it has, resend the invitation.
    • Verify that the link is correctly formatted and complete.

  2. Account Already Exists:

    • If the user receives a message stating "User with this account already exists," reset the password for the account.
    • Provide a custom password and ask the user to log in and change it.

  3. Token Errors:

    • If the user encounters a token error, advise them to sign in with their username and password to generate a new link.

Problem: User Not Receiving Password Reset Email

Description: Users do not receive the password reset email when using the "Forgot Password" option.

Solution:

  1. Check Spam/Junk Folder:

    • Ask the user to check their spam or junk email folder for the password reset email.

  2. Resend Password Reset Email:

    • Resend the password reset email from the admin panel.

  3. Custom Password Setup:

    • Set a custom password for the user and provide it to them directly. Ensure they change it upon first login.

Problem: User Not Appearing in Member List

Description: Invited users do not appear in the list of members after accepting the invitation.

Solution:

  1. Verify Invitation Acceptance:

    • Confirm that the user has accepted the invitation and completed the signup process.

  2. Manual Addition:

    • If the user still does not appear, manually add them to the project or organization.

  3. Check for Errors:

    • Ensure there are no errors in the invitation process, such as incorrect email addresses or system glitches.

Problem: SAML/SCIM Integration Issues

Description: Users managed through SAML/SCIM cannot access workspaces or have incorrect roles.

Solution:

  1. Verify Group Mappings:

    • Ensure that the SAML/SCIM group mappings are correctly configured in your identity provider (e.g., Okta).

  2. Manual Management:

    • If necessary, disable SAML/SCIM group mappings and enable manual management through the Label Studio UI.

  3. Role Assignment:

    • Check that users are assigned the correct roles in both the identity provider and Label Studio.

More Resources

By following these troubleshooting steps, you can resolve common user invitation problems and ensure a seamless onboarding experience for new users.

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