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How to invite new users and ensure they appear in the member list

Tyler Conlee
Updated

Summary: This article provides a step-by-step guide to inviting new users to your Label Studio organization and ensuring they appear in the member list. It covers both email invitations and invite links, along with troubleshooting tips for common issues that may prevent new users from appearing in the member list.

Troubleshooting Steps:

  1. Invite Users via Email:

    • Open Label Studio and click the menu in the upper left.
    • Select Organization.
    • Click Invite People.
    • Enter the email addresses of the users you want to invite, separated by commas.
    • Select a role for the new users.
    • Click Send Invite.
    • Ensure that invited users receive the email and click the validation link to activate their accounts.

  2. Invite Users via Invite Link:

    • Open Label Studio and click the menu in the upper left.
    • Select Organization.
    • Click Invite People.
    • Copy the invite link provided.
    • Share the link with the users you want to invite.
    • Ensure that users use the link to sign up and complete the registration process.

  3. Verify User Activation:

    • Ensure that users have clicked the validation link in the invitation email.
    • Check the Organization page to see if the users appear in the member list.
    • If users do not appear, ask them to check their spam/junk folder for the invitation email.

  4. Troubleshoot Common Issues:

    • Issue: User does not receive the invitation email.
      • Solution: Verify the email address entered is correct. Ask the user to check their spam/junk folder.
    • Issue: User appears as "Not Activated" in the member list.
      • Solution: Ensure the user has clicked the validation link in the invitation email.
    • Issue: User cannot log in or reset the password.
      • Solution: Ensure the user has activated their account by clicking the validation link. If the issue persists, resend the invitation or manually reset the password.

  5. Reset Invite Link:

    • If the invite link is compromised or not working, reset it by:
      • Opening Label Studio and clicking the menu in the upper left.
      • Selecting Organization.
      • Clicking Invite People.
      • Clicking Reset Link to generate a new invite link.

More Resources:

By following these steps, you can successfully invite new users to your Label Studio organization and ensure they appear in the member list. If issues persist, refer to the additional resources or contact support for further assistance.

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